Entitlements-as-a-Service: A Key Tool for Delivering Exceptional Customer Experience
In this Q&A interview with Teresa Fedullo, Head of Customer Success at NetLync, she will shed light on our Entitlements-as-a-Service solution and how it differentiates from others in the market. She will also share insights on the seamless sign-up process, quick implementation timeline, and the ongoing support and training available for wireless carriers.
Let's dive in and learn from Teresa's valuable insights!
What is the pricing model like?
Teresa Fedullo: Adopting a SaaS-based approach to entitlements already reduces the costs of providing service dramatically.
That alone would have been enough, but we’ve gone a lot further:
We’ve set out to dismantle the risk to you by putting in place a success based pricing model.
You only pay a small transaction fee when an event takes place that adds value to one of your customers.
For example, transferring a customer to iPhone 14 via eSIM Quick Transfer.
• There is no set up fee
• No CAPEX requirement
• And no hidden costs
• More than that, there’s no transaction commitment on the service at all
What is different about our entitlement service solution compared to all the other entitlement service solutions?
TF: We're changing how Entitlements work by moving to a lightweight Software as a Service (SaaS) model, replacing the traditional server-based approach. This means we have one cloud-based platform that serves multiple carriers worldwide and can easily scale to handle device traffic. It also allows for faster service deployment. We're also adopting a self-service, developer-led approach similar to successful companies like Stripe, Twilio, and Atlassian, in the telecoms industry.
How long does it normally take from sign up to go live?
TF: One of the unique features that makes this product very successful and competitive is the easy sign up process and API implementation. Simply go to the URL portal and sign up with your business email and a few more information about yourself and the carriers, approval will be granted or rejected within 48 hours and after that you have access to all the APIs for the listed use cases, like VolTE, 5G, VoWI and last but not least eSIM quick transfer. In terms of timing of implementation, a team of 6 developers has completed all the use cases in 4 weeks, quick isn't it?
How does NetLync support wireless carriers throughout the implementation process, and what ongoing support and training are available?
TF: We provide support to all the carriers who have joined our platform, following a "follow the sun" support model. Our global support team, located in various parts of the world, ensures that all inquiries are responded to within 24 hours.
NetLync offers a self-serve platform for developers to register and build, with full support throughout the implementation process. Resources like guides, tutorials, and blogs are available, along with dedicated support services like help center, FAQs, email and live chat support, and a responsive account team for carrier needs. Contact us for troubleshooting assistance.