UNITE Platform

Digital Customer Onboarding

Create an exceptional digital customer onboarding experience for subscribers that harnesses the power of eSIM. For regulated markets, there is the option to add eKYC (Know-Your-Customer) using identity documents and biometrics.

Revolutionary customer onboarding for the telecom industry
Revolutionary customer onboarding for the telecom industry

Customers today expect digital experiences from their service providers. For the telecom industry, eSIM and eKYC technologies are critical for attracting and growing a loyal subscriber base.

eKYC for regulated markets

Every country has different regulations for identity proofing and verification. UNITE works with multiple eKYC vendors to ensure you have the best solution for your markets.

eKYC for regulated markets
Identity document capture and proofing
Biometric verification
Fight subscription fraud
Fight subscription fraud

Subscription fraud is a major problem for the telecoms industry. Digital customer onboarding ensures your subscribers are genuine and saves you from future fines and penalties.

Biometric verification

Likewise, capture of the customer’s face, fingerprint and other biometric data is straight-forward for UNITE and a very easy to follow process for the customer.

Identity document capture and proofing

Official documents held by the customer such as a passport or driving licence are an intrinsic part of eKYC. UNITE is able to manage this image capture process with the customer in a simple manner.


What is customer onboarding?

Customer onboarding is the process of acquiring new customers into a business or service. Traditional customer onboarding was typically done in-person such as when a customer was in a store interacting with a representative of the company. Today, companies are using digital customer onboarding processes which allow their customers to enroll remotely, for example while at home using only their mobile phone.

Why is customer onboarding important?

Onboarding is the first significant interaction that many companies have with their customers, and that's why it's important to make a good first impression. This is especially true for digital customer onboarding. If your onboarding process is too confusing, too cumbersom, or too slow, your customers will become frustrated and abandon the sign-up process. That's why it's essential for companies to create a frictionless customer onboarding process both for digital and traditional methods. You don't get a second chance to make a good first impression!

Which identity documents can you capture and verify?

Our digital customer onboarding technology is able to capture and verify a wide variety of identity documents from different countries around the world. This includes passports, drivers licenses, national ID cards, voter registration cards and more. For a complete list of accepted identity documents, contact us.

Which biometrics can you capture and verify?

Biometrics are another way of verifying the identity of a customer either during the enrollment process or for authentication of an existing customer. The UNITE Platform is able to capture and verify both facial recognition and fingerprint modalities to ensure that your customer is authentic and not a fraudster.

Do you store any PII used during customer onboarding?

No we do not store any personally identifiable information (PII) on our servers. We may process PII for the purpose of enrolling or authenticating customers onto the platform or to use services that rely on our platform; however, these are not stored anywhere and are deleted once they are no longer needed.

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