Digital Customer Onboarding
Create an exceptional digital customer onboarding experience for subscribers that harnesses the power of eSIM. For regulated markets, there is the option to add eKYC (Know-Your-Customer) using identity documents and biometrics.
Revolutionary customer onboarding for the telecom industry
Customers today expect digital experiences from their service providers. For the telecom industry, eSIM and eKYC technologies are critical for attracting and growing a loyal subscriber base.
eKYC for regulated markets
Every country has different regulations for identity proofing and verification. UNITE works with multiple eKYC vendors to ensure you have the best solution for your markets.
Fight subscription fraud
Subscription fraud is a major problem for the telecoms industry. Digital customer onboarding ensures your subscribers are genuine and saves you from future fines and penalties.
Likewise, capture of the customer’s face, fingerprint and other biometric data is straight-forward for UNITE and a very easy to follow process for the customer.
Identity document capture and proofing
Official documents held by the customer such as a passport or driving licence are an intrinsic part of eKYC. UNITE is able to manage this image capture process with the customer in a simple manner.
What is customer onboarding?
Why is customer onboarding important?
Which identity documents can you capture and verify?
Which biometrics can you capture and verify?
Do you store any PII used during customer onboarding?
No we do not store any personally identifiable information (PII) on our servers. We may process PII for the purpose of enrolling or authenticating customers onto the platform or to use services that rely on our platform; however, these are not stored anywhere and are deleted once they are no longer needed.